Refund and Return Policy

Last updated: October 2, 2026

This policy explains when EpicTale orders can be cancelled, refunded, or replaced.

Before artwork generation

If you request a cancellation before final artwork generation begins, we can provide a full refund for the order.

After artwork generation

After final artwork generation begins, but before the book is sent to printing or fulfillment, the order may be eligible for a 50% refund. This reflects the custom creative work and production preparation already completed.

After printing or fulfillment begins

Once you confirm the shipping address and the book is sent to printing or fulfillment, the order is no longer refundable because each printed book is custom made for you.

Damaged, defective, misprinted, lost, or wrong items

If your book arrives damaged, defective, misprinted, or as the wrong item, or if the shipment is lost, contact Support within 14 days of delivery or the expected delivery window. We may ask for photos or order details, and we will work through Support to replace the book when the issue is confirmed.

Shipping timing

Shipping estimates may change, and transit delays from carriers, weather, customs, local delivery conditions, or other events outside our control are not automatically refundable. If we cannot send your order to production or resolve a fulfillment issue, contact Support so we can review the order.

How to request help

To request a cancellation, refund review, or replacement, contact us through the Support page with your account email, order details, and a short description of the issue.